“largely around efficiency gains for the contact centre. “There are many benefits that we have provided,” he emphasises. The relationship we’ve had with Dickies since 2001 shows the real difference that Marlin can make as a trusted partner.
#Syte dickies software
If there are any software problems, they can sign in, look at the system, reboot it and amend things remotely so we never have to wait.” You can get the occasional error on a system – a board that dies or something like that – but the response time is always good.
“We only get in touch with Marlin if it’s something more serious. If you added a new number or extension, it took a lot of programming work, you had to get somebody in to do it whereas now we can manage the system ourselves. With our original system, it was overly complicated. If they can see how well they are doing it keeps them motivated. “The implementation went very smoothly it’s an easily-managed system and our service team can see the number of calls that are coming in, the number in a queue, how many calls they have made that day - you name it.
We couldn’t do that with our old provider but now we can. We wanted something that we could understand, that was easy to manage and that gave us the information required.Ī call centre needs to be able to look at call logging and statistics. Dickies believes they now have the perfect call centre solution.Ĭlive says: “We’re very sales-orientated so it is extremely important that our service desk is up and running the whole time.
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